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D-Link DSL-2888A Slow TPG NBN FTTN Connection

Level 2

I just bought the D-Link DSL-2888A, got it connect working with TPG NBN 50 plan but getting very slow speeds. shows around 5mbps download speeds. Is there something additional I need with my settings or is this modem/router not compatiable?
I connect the standard huawei modem HG659 back on getting 20mbps download speeds, still slow for the NBN 50 plan considering I'm only about 600m from the node on the FTTN connection.


Hi simonlina


Welcome to the TPG Community! 


I was able to locate your account using your Community details and have seen that the issue has now been escalated to our Engineering Team. 


Furthermore, I've seen that a technician is already booked on 27 December 2018 between 1PM - 5PM. Please ensure that you or someone over 18yrs of age is present during the visit. 


Should you have further queries or requires assistance, kindly let us know or you may also reply directly to the SMS sent by our Engineering Team.