TPG Community

Get online support

DNS Hosts in host record do not exist

jadetree
Level 2

Hello,

 

Recently, our business mail server started to get "deferred" log messages for mail sent to my customers on another ISP's mail service.  To cut a long story short, the delegation record for my static IP address is resolving to:

ns1.static.tpgi.com.au.
ns2.static.tpgi.com.au.

 

These name servers do not exist.

 

Can someone please help me to escalate the issue to get the problem fixed?

 

Kind regards,

Adrian

 

8 REPLIES 8
Shane
Moderator

Hi @jadetree,

 

Welcome to the community!

 

 

This issue has been raised to our Engineering Team for investigation, we'll provide you an update when it becomes available.

 

Regards,

 

jadetree
Level 2

Thanks Shane..

I look forward to your update.

Adrian

Shane
Moderator

Hi @jadetree,

 

Our Engineering Team is asking for the IP address for reference and to proceed with the investigation.

 

Regards,

 

 

jadetree
Level 2

Hello Shane,

 

I have sent you a PM with all the details.

 

Kind regards,

Adrian

Shane
Moderator

Hi,

 

Thanks for sending me the details, this has been relayed to our Team. I will keep an eye on this and I'll provide you updates whenever it becomes available.

 

Regards,

 

 

Hello Shane,

 

I have sent you a PM with all the details.

 

Kind regards,

Adrian

Shane
Moderator

Hi @jadetree,

 

Our Engineering Team confirmed that it should be working now, let us know should you require further assistance.

 

Regards,

 

 

Hello Shane,

 

I have sent you a PM with all the details.

 

Kind regards,

Adrian

jadetree
Level 2

Hello Shane,

 

Yes, it is working perfectly now.

 

Thank you for your assistance and please pass on my thanks to the Engineering Team,

Adrian

Riezl
Moderator

We are glad that the issue has been resolved. Feel free to drop us a message should you need further assistance. Cheers!