DNS Hosts in host record do not exist

[jadetree]

Hello,

Recently, our business mail server started to get "deferred" log messages for mail sent to my customers on another ISP's mail service.  To cut a long story short, the delegation record for my static IP address is resolving to:

ns1.static.tpgi.com.au.
ns2.static.tpgi.com.au.

These name servers do not exist.

Can someone please help me to escalate the issue to get the problem fixed?

Kind regards,

Adrian

[Anonymous]

Hi @jadetree,

Welcome to the community!

This issue has been raised to our Engineering Team for investigation, we'll provide you an update when it becomes available.

Regards,

[jadetree]

Thanks Shane..

I look forward to your update.

Adrian

[Anonymous]

Hi @jadetree,

Our Engineering Team is asking for the IP address for reference and to proceed with the investigation.

Regards,

[jadetree]

Hello Shane,

I have sent you a PM with all the details.

Kind regards,

Adrian

[Anonymous]

Hi,

Thanks for sending me the details, this has been relayed to our Team. I will keep an eye on this and I'll provide you updates whenever it becomes available.

Regards,

Hello Shane,

I have sent you a PM with all the details.

Kind regards,

Adrian

[Anonymous]

Hi @jadetree,

Our Engineering Team confirmed that it should be working now, let us know should you require further assistance.

Regards,

Hello Shane,

I have sent you a PM with all the details.

Kind regards,

Adrian

[jadetree]

Hello Shane,

Yes, it is working perfectly now.

Thank you for your assistance and please pass on my thanks to the Engineering Team,

Adrian

[Riezl]

We are glad that the issue has been resolved. Feel free to drop us a message should you need further assistance. Cheers!