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DNS Hosts in host record do not exist

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Level 1a

Hello,

 

Recently, our business mail server started to get "deferred" log messages for mail sent to my customers on another ISP's mail service.  To cut a long story short, the delegation record for my static IP address is resolving to:

ns1.static.tpgi.com.au.
ns2.static.tpgi.com.au.

 

These name servers do not exist.

 

Can someone please help me to escalate the issue to get the problem fixed?

 

Kind regards,

Adrian

 

5 REPLIES 5
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Moderator

Hi @jadetree,

 

Welcome to the community!

 

 

This issue has been raised to our Engineering Team for investigation, we'll provide you an update when it becomes available.

 

Regards,

 

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Level 1a

Thanks Shane..

I look forward to your update.

Adrian

Highlighted
Moderator

Hi @jadetree,

 

Our Engineering Team is asking for the IP address for reference and to proceed with the investigation.

 

Regards,

 

 

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Level 1a

Hello Shane,

 

I have sent you a PM with all the details.

 

Kind regards,

Adrian

Highlighted
Moderator

Hi,

 

Thanks for sending me the details, this has been relayed to our Team. I will keep an eye on this and I'll provide you updates whenever it becomes available.

 

Regards,

 

 

Hello Shane,

 

I have sent you a PM with all the details.

 

Kind regards,

Adrian