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DNS Server not responding

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Level 1

I am having periodic problems with my service. Every 15-30 minutes my connection will drop out for a couple of minutes at a time, or I will experience 2-5 minutes of extremely slow speeds.
When the connection drops out, I recieve a 'DNS Server not responding' error from the troubleshooter.

 

Resetting the modem does not solve the problem.

 

Help would be appreciated

2 REPLIES 2
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Moderator

Hi @aidanrm5,

 

Welcome to TPG Community!

 

We have located the account using your community details. We have checked the status of your connection and we are detecting a fault on the line at the moment, which is possibly causing the issue.

 

Having said that, we have escalated this to our Engineering Team for investigation and if there's a need to send a technician, you will be advised by the case engineer via SMS or a phone call.

 

Should you have a preferred contact number and time, please send it via PM.

 

To send a PM, please refer to this link: How do I private message (PM) in the community

Moderator

Hi @aidanrm5,

 

We've seen that you have been in contact with one ofo ur Engineers and advised that Telstra booked a technician to check your TPG service anytime between now and 20/Jul/2019. Your attendance is NOT required.
 

Let us know should you require further assistance.
 

Cheers!