Welcome to the community!
The request was sent to a wrong e-mail address, you may request this by sending emails to email@example.com or firstname.lastname@example.org, you simply need to include your account details and the service address on file together.
Let us know how it will go and should you require further assistance.
Could you help me to add a PTR record for my IP 220.127.116.11
"We need a reverse pointer record for :- mx.itvs.com.au