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Mobile App (Android) login issue

Level 2

I have installed TPG mobile app on my Samsung Galaxy phone.

I can't login the app on mobile with current username and password which I can access the web.

Error message is 

Login Failed

TPG username or password is incorrect (Error code H6YPVC)


The irony is - it is the same username and password which I am using to access my TPG account on web and writing this email.


Please advise.


Hi @nilesh9


The TPG Mobile App will only work if you are enquiring about your broadband service. At the moment, if you are trying to access your Mobile service, it is currently not available. 


Here's an alternative on how you can check or access your Mobile service information: 

Checking Your Mobile Usage


However, if this is not the case, let us have your TPG Customer ID or username via private message so we can assist you accordingly.