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TPG dies at 12:30 every day without fail - why?

kazronicus
Level 2
Hi, please help. Our TPG connection dies every single day at 12:30 on the dot. It’s down for about 2 mins, then comes back. This is really inconvenient if you’re in the middle of a work video/conference call. How can we get this resolved?
1 REPLY 1
Shane
Moderator

Hi @kazronicus ,

 

Welcome to the community!

 

I am sad to know that you're having issues with the connection only specific time. 

 

There are different types of dropouts that you may experience:

 

1. Network dropouts, this dropout is caused by a line fault on TPG or NBN's network. Affecting all device(s) LAN/Wireless connected to the modem/router this may require a real-time test and investigation by our Technicians and Engineers.

 

2. Wireless dropouts, this issue only affects the device(s) connected via Wi-Fi which can easily be fix by doing adjustment to the modem/router's settings.

 

3. Dropouts caused by ongoing outage in your area. 

 

In the event that you experience dropouts via Wireless/Wi-Fi connection, we recommend having a read on the following articles:

 

• Troubleshooting a Slow Internet Connection

• Easy Steps to Improve Wi-Fi Connection In Your Home

• Wireless Channel on your modem - what is it and why should I change it

 

For us to further assist you, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account.

 

To send a PM, please refer to this link: How do I private message (PM) in the community

 

Regards,

 


@kazronicus wrote:
Hi, please help. Our TPG connection dies every single day at 12:30 on the dot. It’s down for about 2 mins, then comes back. This is really inconvenient if you’re in the middle of a work video/conference call. How can we get this resolved?