DNS server not responding *URGENT*

[cdiep195]

Yesterday, the internet stopped working at around 9pm. The light for the internet on the router is red. Tried restarting by turning off and back on. Tried resetting by pushing the tiny button at of back of the router. Tried plugging the ethernet cable in different ports, still not working. The light is still red.

[BasilDV]

Hi @cdiep195,

Welcome to TPG Community!

We've deleted the phone number and address on your post as it may be used to compromise your account security.

We were able to locate your account using the details and have seen that you've successfully contacted our Tech team. They've guided you with the troubleshooting and the case is now resolved.

Should you require further assistance, please let us know.

Kind regards,

BasilDV