TPG Community

Ask, answer and talk about our products

DSL Keeps cutting on and off

SOLVED Go to solution
Level 1
Hi.
I am currently on FTTB plan with Wondercom. The DSL light keeps on turning off and on every fews mins and also occurs when any devices connected to the wifi is using internet data from wifi. I have changed the rj12 cables and the problem is still occuring. Any tips and recommendation is helpful here. Appreciate and thank you
2 REPLIES
Moderator

Hi @Wilson,

Welcome to the community!

We have managed to locate the account using your community details. We have also received your email query and we have arranged a Technical Specialist to contact you for assistance.

We will make a follow up with our Technical Team to ensure that a contact will be made as soon as possible.

Should you have further queries, please let us know. Thank you.

Moderator

Hi @Wilson, we can see that our Technical Team has been in touch and escalated the issue to our Engineering Team for further investigation.

 

A TPG Technician has been booked and please refer to the SMS we have sent about the technician visit schedule.

 

Should you require further assistance, please let us know.