Welcome to the community!
We have managed to locate the account using your community details. We have also received your email query and we have arranged a Technical Specialist to contact you for assistance.
We will make a follow up with our Technical Team to ensure that a contact will be made as soon as possible.
Should you have further queries, please let us know. Thank you.
Hi @Wilson, we can see that our Technical Team has been in touch and escalated the issue to our Engineering Team for further investigation.
A TPG Technician has been booked and please refer to the SMS we have sent about the technician visit schedule.
Should you require further assistance, please let us know.