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'DSL Link Down' in System Log, FTTN Dropping Out

lolabunny
Level 2
Level 2
‎03-01-2022 06:47 PM

Hi there,

 

I have been having issues with my internet dropping out a lot lately, but it became so bad today that I have not been able to consistently use my devices at all.
We have FTTN and a TP-link Archer VR400 modem which is working fine, but are running into an issue where the System Log records 'DSL Link Down' constantly.

Looking at similar posts concerning the same issue on the TPG community website, I don't think I can fix the issue at my end, and need some help from someone from the TPG Engineering Team?

 

I've included a segment of the System Log:


2022-01-03 16:23:54 [5] System: DSL Link Down
2022-01-03 16:23:57 [5] System: DSL Training
2022-01-03 16:23:58 [3] PPP: ppp0 User request
2022-01-03 16:23:58 [3] PPP: ppp0 LCP down
2022-01-03 16:23:58 [4] PPP: ppp0 LCP down
2022-01-03 16:23:58 [6] PPP: ppp0 sent [LCP TermReq id=0x3 "User request"]
2022-01-03 16:24:01 [6] PPP: ppp0 sent [LCP TermReq id=0x4 "User request"]
2022-01-03 16:24:02 [3] PPP: ppp0 User request
2022-01-03 16:24:04 [3] PPP: ppp0
2022-01-03 16:24:08 [5] System: DSL Link Down
2022-01-03 16:24:11 [5] System: DSL Training
2022-01-03 16:25:30 [5] System: DSL Link Down
2022-01-03 16:25:34 [5] System: DSL Training
2022-01-03 16:25:44 [5] System: DSL Link Down
2022-01-03 16:25:48 [5] System: DSL Training
2022-01-03 16:27:23 [5] System: DSL Link Down
2022-01-03 16:27:27 [5] System: DSL Training
2022-01-03 16:27:37 [5] System: DSL Link Down
2022-01-03 16:27:41 [5] System: DSL Training
2022-01-03 16:28:53 [5] System: DSL Link Down
2022-01-03 16:28:56 [5] System: DSL Training
2022-01-03 16:29:07 [5] System: DSL Link Down
2022-01-03 16:29:10 [5] System: DSL Training
2022-01-03 16:29:11 [5] System: DSL Link Down
2022-01-03 16:29:15 [5] System: DSL Training
2022-01-03 16:29:16 [5] System: DSL Link Down
2022-01-03 16:29:19 [5] System: DSL Training
2022-01-03 16:29:20 [5] System: DSL Link Down
2022-01-03 16:29:24 [5] System: DSL Training
2022-01-03 16:29:25 [5] System: DSL Link Down
2022-01-03 16:29:28 [5] System: DSL Training
2022-01-03 16:29:29 [5] System: DSL Link Down
2022-01-03 16:29:33 [5] System: DSL Training
2022-01-03 16:29:34 [5] System: DSL Link Down
2022-01-03 16:29:37 [5] System: DSL Training
2022-01-03 16:31:13 [5] System: DSL Link Down
2022-01-03 16:31:17 [5] System: DSL Training
2022-01-03 16:31:26 [5] System: DSL Link Down
2022-01-03 16:31:28 [5] System: DSL Training
2022-01-03 16:34:26 [5] System: DSL Link Down
2022-01-03 16:34:32 [5] System: DSL Training
2022-01-03 16:34:44 [5] System: DSL Link Down
2022-01-03 16:34:45 [5] System: DSL Training
2022-01-03 16:37:51 [5] System: DSL Link Down
2022-01-03 16:37:57 [5] System: DSL Training
2022-01-03 16:38:05 [5] System: DSL Link Down
2022-01-03 16:38:06 [5] System: DSL Training
2022-01-03 16:39:42 [5] System: DSL Link Down
2022-01-03 16:39:46 [5] System: DSL Training
2022-01-03 16:39:56 [5] System: DSL Link Down
2022-01-03 16:40:00 [5] System: DSL Training
2022-01-03 16:41:36 [5] System: DSL Link Down
2022-01-03 16:41:40 [5] System: DSL Training
2022-01-03 16:41:48 [5] System: DSL Link Down
2022-01-03 16:41:50 [5] System: DSL Training
2022-01-03 16:43:25 [5] System: DSL Link Down
2022-01-03 16:43:29 [5] System: DSL Training
2022-01-03 16:43:35 [5] System: DSL Link Down
2022-01-03 16:43:36 [5] System: DSL Training
2022-01-03 16:45:09 [5] System: DSL Link Down
2022-01-03 16:45:13 [5] System: DSL Training
2022-01-03 16:45:24 [5] System: DSL Link Down
2022-01-03 16:45:27 [5] System: DSL Training
2022-01-03 16:45:28 [5] System: DSL Link Down
2022-01-03 16:45:32 [5] System: DSL Training
2022-01-03 16:45:33 [5] System: DSL Link Down
2022-01-03 16:45:37 [5] System: DSL Training
2022-01-03 16:45:38 [5] System: DSL Link Down
2022-01-03 16:45:41 [5] System: DSL Training
2022-01-03 16:47:17 [5] System: DSL Link Down
2022-01-03 16:47:20 [5] System: DSL Training
2022-01-03 16:47:28 [5] System: DSL Link Down
2022-01-03 16:47:30 [5] System: DSL Training
2022-01-03 16:49:46 [5] System: DSL Link Up us/ds 0/0 kbps Type 64/65B PTM Annex B
2022-01-03 16:49:46 [5] DHCPD: Send ACK to 192.168.1.101
2022-01-03 16:49:48 [6] PPP: ppp0 sent [PADI Host-Uniq(0x00000a5a)]
2022-01-03 16:49:53 [6] PPP: ppp0 sent [PADI Host-Uniq(0x00000a5a)]
2022-01-03 16:50:00 [5] System: DSL Link Down
2022-01-03 16:50:03 [6] PPP: ppp0 sent [PADI Host-Uniq(0x00000a5a)]
2022-01-03 16:50:04 [5] System: DSL Training
2022-01-03 16:50:04 [3] PPP: ppp0
2022-01-03 16:50:09 [5] System: DSL Link Down
2022-01-03 16:50:11 [5] System: DSL Training
2022-01-03 16:51:45 [5] System: DSL Link Down
2022-01-03 16:51:49 [5] System: DSL Training
2022-01-03 16:51:59 [5] System: DSL Link Down
2022-01-03 16:52:03 [5] System: DSL Training
2022-01-03 16:53:20 [5] System: DSL Link Down
2022-01-03 16:53:24 [5] System: DSL Training
2022-01-03 16:53:34 [5] System: DSL Link Down
2022-01-03 16:53:38 [5] System: DSL Training
2022-01-03 16:53:39 [5] System: DSL Link Down
2022-01-03 16:53:42 [5] System: DSL Training
2022-01-03 16:53:43 [5] System: DSL Link Down
2022-01-03 16:53:47 [5] System: DSL Training
2022-01-03 16:53:49 [5] System: DSL Link Down
2022-01-03 16:53:52 [5] System: DSL Training
2022-01-03 16:54:40 [5] DHCPD: Send ACK to 192.168.1.101
2022-01-03 16:55:27 [5] System: DSL Link Down
2022-01-03 16:55:31 [5] System: DSL Training
2022-01-03 16:55:40 [5] System: DSL Link Down
2022-01-03 16:55:41 [5] System: DSL Training
2022-01-03 16:57:07 [5] System: DSL Link Down
2022-01-03 16:57:11 [5] System: DSL Training
2022-01-03 16:57:21 [5] System: DSL Link Down
2022-01-03 16:57:25 [5] System: DSL Training
2022-01-03 16:57:26 [5] System: DSL Link Down
2022-01-03 16:57:27 [5] DHCPD: Send ACK to 192.168.1.101
2022-01-03 16:57:30 [5] System: DSL Training
2022-01-03 16:57:40 [5] System: DSL Link Down
2022-01-03 16:57:44 [5] System: DSL Training
2022-01-03 16:57:54 [5] System: DSL Link Down
2022-01-03 16:57:58 [5] System: DSL Training
2022-01-03 16:57:59 [5] System: DSL Link Down
2022-01-03 16:58:02 [5] System: DSL Training
2022-01-03 16:58:03 [5] System: DSL Link Down
2022-01-03 16:58:07 [5] System: DSL Training

 

Thanks in advance for your help, please get in touch soon,

Lola <3

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1 REPLY 1
Anonymous
Not applicable
‎04-01-2022 08:33 PM

Hey @lolabunny ,

 

Sad to know that you're service is having issues. I'd love to help and get to the bottom of this, send me a Private Message with your account details (Username/Customer ID together with the address on file) and we will conduct initial test and investigation.

 

How do I private message (PM) in the community 

 

Regards,

 

@lolabunny wrote:

Hi there,

 

I have been having issues with my internet dropping out a lot lately, but it became so bad today that I have not been able to consistently use my devices at all.
We have FTTN and a TP-link Archer VR400 modem which is working fine, but are running into an issue where the System Log records 'DSL Link Down' constantly.

Looking at similar posts concerning the same issue on the TPG community website, I don't think I can fix the issue at my end, and need some help from someone from the TPG Engineering Team?

 

I've included a segment of the System Log:


2022-01-03 16:23:54 [5] System: DSL Link Down
2022-01-03 16:23:57 [5] System: DSL Training
2022-01-03 16:23:58 [3] PPP: ppp0 User request
2022-01-03 16:23:58 [3] PPP: ppp0 LCP down
2022-01-03 16:23:58 [4] PPP: ppp0 LCP down
2022-01-03 16:23:58 [6] PPP: ppp0 sent [LCP TermReq id=0x3 "User request"]
2022-01-03 16:24:01 [6] PPP: ppp0 sent [LCP TermReq id=0x4 "User request"]
2022-01-03 16:24:02 [3] PPP: ppp0 User request
2022-01-03 16:24:04 [3] PPP: ppp0
2022-01-03 16:24:08 [5] System: DSL Link Down
2022-01-03 16:24:11 [5] System: DSL Training
2022-01-03 16:25:30 [5] System: DSL Link Down
2022-01-03 16:25:34 [5] System: DSL Training
2022-01-03 16:25:44 [5] System: DSL Link Down
2022-01-03 16:25:48 [5] System: DSL Training
2022-01-03 16:27:23 [5] System: DSL Link Down
2022-01-03 16:27:27 [5] System: DSL Training
2022-01-03 16:27:37 [5] System: DSL Link Down
2022-01-03 16:27:41 [5] System: DSL Training
2022-01-03 16:28:53 [5] System: DSL Link Down
2022-01-03 16:28:56 [5] System: DSL Training
2022-01-03 16:29:07 [5] System: DSL Link Down
2022-01-03 16:29:10 [5] System: DSL Training
2022-01-03 16:29:11 [5] System: DSL Link Down
2022-01-03 16:29:15 [5] System: DSL Training
2022-01-03 16:29:16 [5] System: DSL Link Down
2022-01-03 16:29:19 [5] System: DSL Training
2022-01-03 16:29:20 [5] System: DSL Link Down
2022-01-03 16:29:24 [5] System: DSL Training
2022-01-03 16:29:25 [5] System: DSL Link Down
2022-01-03 16:29:28 [5] System: DSL Training
2022-01-03 16:29:29 [5] System: DSL Link Down
2022-01-03 16:29:33 [5] System: DSL Training
2022-01-03 16:29:34 [5] System: DSL Link Down
2022-01-03 16:29:37 [5] System: DSL Training
2022-01-03 16:31:13 [5] System: DSL Link Down
2022-01-03 16:31:17 [5] System: DSL Training
2022-01-03 16:31:26 [5] System: DSL Link Down
2022-01-03 16:31:28 [5] System: DSL Training
2022-01-03 16:34:26 [5] System: DSL Link Down
2022-01-03 16:34:32 [5] System: DSL Training
2022-01-03 16:34:44 [5] System: DSL Link Down
2022-01-03 16:34:45 [5] System: DSL Training
2022-01-03 16:37:51 [5] System: DSL Link Down
2022-01-03 16:37:57 [5] System: DSL Training
2022-01-03 16:38:05 [5] System: DSL Link Down
2022-01-03 16:38:06 [5] System: DSL Training
2022-01-03 16:39:42 [5] System: DSL Link Down
2022-01-03 16:39:46 [5] System: DSL Training
2022-01-03 16:39:56 [5] System: DSL Link Down
2022-01-03 16:40:00 [5] System: DSL Training
2022-01-03 16:41:36 [5] System: DSL Link Down
2022-01-03 16:41:40 [5] System: DSL Training
2022-01-03 16:41:48 [5] System: DSL Link Down
2022-01-03 16:41:50 [5] System: DSL Training
2022-01-03 16:43:25 [5] System: DSL Link Down
2022-01-03 16:43:29 [5] System: DSL Training
2022-01-03 16:43:35 [5] System: DSL Link Down
2022-01-03 16:43:36 [5] System: DSL Training
2022-01-03 16:45:09 [5] System: DSL Link Down
2022-01-03 16:45:13 [5] System: DSL Training
2022-01-03 16:45:24 [5] System: DSL Link Down
2022-01-03 16:45:27 [5] System: DSL Training
2022-01-03 16:45:28 [5] System: DSL Link Down
2022-01-03 16:45:32 [5] System: DSL Training
2022-01-03 16:45:33 [5] System: DSL Link Down
2022-01-03 16:45:37 [5] System: DSL Training
2022-01-03 16:45:38 [5] System: DSL Link Down
2022-01-03 16:45:41 [5] System: DSL Training
2022-01-03 16:47:17 [5] System: DSL Link Down
2022-01-03 16:47:20 [5] System: DSL Training
2022-01-03 16:47:28 [5] System: DSL Link Down
2022-01-03 16:47:30 [5] System: DSL Training
2022-01-03 16:49:46 [5] System: DSL Link Up us/ds 0/0 kbps Type 64/65B PTM Annex B
2022-01-03 16:49:46 [5] DHCPD: Send ACK to 192.168.1.101
2022-01-03 16:49:48 [6] PPP: ppp0 sent [PADI Host-Uniq(0x00000a5a)]
2022-01-03 16:49:53 [6] PPP: ppp0 sent [PADI Host-Uniq(0x00000a5a)]
2022-01-03 16:50:00 [5] System: DSL Link Down
2022-01-03 16:50:03 [6] PPP: ppp0 sent [PADI Host-Uniq(0x00000a5a)]
2022-01-03 16:50:04 [5] System: DSL Training
2022-01-03 16:50:04 [3] PPP: ppp0
2022-01-03 16:50:09 [5] System: DSL Link Down
2022-01-03 16:50:11 [5] System: DSL Training
2022-01-03 16:51:45 [5] System: DSL Link Down
2022-01-03 16:51:49 [5] System: DSL Training
2022-01-03 16:51:59 [5] System: DSL Link Down
2022-01-03 16:52:03 [5] System: DSL Training
2022-01-03 16:53:20 [5] System: DSL Link Down
2022-01-03 16:53:24 [5] System: DSL Training
2022-01-03 16:53:34 [5] System: DSL Link Down
2022-01-03 16:53:38 [5] System: DSL Training
2022-01-03 16:53:39 [5] System: DSL Link Down
2022-01-03 16:53:42 [5] System: DSL Training
2022-01-03 16:53:43 [5] System: DSL Link Down
2022-01-03 16:53:47 [5] System: DSL Training
2022-01-03 16:53:49 [5] System: DSL Link Down
2022-01-03 16:53:52 [5] System: DSL Training
2022-01-03 16:54:40 [5] DHCPD: Send ACK to 192.168.1.101
2022-01-03 16:55:27 [5] System: DSL Link Down
2022-01-03 16:55:31 [5] System: DSL Training
2022-01-03 16:55:40 [5] System: DSL Link Down
2022-01-03 16:55:41 [5] System: DSL Training
2022-01-03 16:57:07 [5] System: DSL Link Down
2022-01-03 16:57:11 [5] System: DSL Training
2022-01-03 16:57:21 [5] System: DSL Link Down
2022-01-03 16:57:25 [5] System: DSL Training
2022-01-03 16:57:26 [5] System: DSL Link Down
2022-01-03 16:57:27 [5] DHCPD: Send ACK to 192.168.1.101
2022-01-03 16:57:30 [5] System: DSL Training
2022-01-03 16:57:40 [5] System: DSL Link Down
2022-01-03 16:57:44 [5] System: DSL Training
2022-01-03 16:57:54 [5] System: DSL Link Down
2022-01-03 16:57:58 [5] System: DSL Training
2022-01-03 16:57:59 [5] System: DSL Link Down
2022-01-03 16:58:02 [5] System: DSL Training
2022-01-03 16:58:03 [5] System: DSL Link Down
2022-01-03 16:58:07 [5] System: DSL Training

 

Thanks in advance for your help, please get in touch soon,

Lola <3

 

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