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NBN DISCONNECTS EVERY 10 MIN

emptybox
Level 2

Hi tpg support team, this is not the first or second time when TPG customers in Marrickville left without internet FOR MORE THAN 1 DAY on public holidays. I live in Marrickville (Marrickville road), and today my NBN connection drops approximately every 10-15 minutes. Unlike most of people I work from home today, and need internet connection to do my job. The same NBN outage happened on Wednesday, 29th of December from the morning, until approximately 3 pm. Can anyone from TPG support kindly provide any assessment of the situation? Is there any expectations that internet can be fixed today?

1 REPLY 1
Ahra_G
Moderator

Hi @emptybox,

 

There are different types of dropouts that you may experience:

 

1. Network dropouts, this dropout is caused by a line fault on TPG or NBN's network. Affecting all device(s) LAN/Wireless connected to the modem/router this may require a real-time test and investigation by our Technicians and Engineers.

 

2. Wireless dropouts, this issue only affects the device(s) connected via Wi-Fi which can easily be fix by doing adjustment to the modem/router's settings.

 

3. Dropouts caused by ongoing outage in your area. 

 

In the event that you experience dropouts via Wireless/Wi-Fi connection, we recommend having a read on the following articles:

 

• Troubleshooting a Slow Internet Connection

• Easy Steps to Improve Wi-Fi Connection In Your Home

• Wireless Channel on your modem - what is it and why should I change it

 

 

If the issue persists, please send your Customer ID or username via private message in order for us to check the status of your service.

 

 

Regards,

Ahra_G