Hi tpg support team, this is not the first or second time when TPG customers in Marrickville left without internet FOR MORE THAN 1 DAY on public holidays. I live in Marrickville (Marrickville road), and today my NBN connection drops approximately every 10-15 minutes. Unlike most of people I work from home today, and need internet connection to do my job. The same NBN outage happened on Wednesday, 29th of December from the morning, until approximately 3 pm. Can anyone from TPG support kindly provide any assessment of the situation? Is there any expectations that internet can be fixed today?
There are different types of dropouts that you may experience:
1. Network dropouts, this dropout is caused by a line fault on TPG or NBN's network. Affecting all device(s) LAN/Wireless connected to the modem/router this may require a real-time test and investigation by our Technicians and Engineers.
2. Wireless dropouts, this issue only affects the device(s) connected via Wi-Fi which can easily be fix by doing adjustment to the modem/router's settings.
3. Dropouts caused by ongoing outage in your area.
In the event that you experience dropouts via Wireless/Wi-Fi connection, we recommend having a read on the following articles:
If the issue persists, please send your Customer ID or username via private message in order for us to check the status of your service.