DSL Link Down issue

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Level 3

Hi there,
I've been encountering "DSL Link Down" issue since FFTN (migration from ADSL) a couple of weeks back.
Similar to this case -> https://community.tpg.com.au/t5/Broadband-Internet/FTTN-Frequent-dropouts/td-p/2153
 
To be fair, ADSL was also a bit unstable with similar issue recently before NBN, but the disconnects continued with FTTN cutover.  Download speeds is great at near 100mbps, though there is a fair bit of error packets.

                                 Upstream Downstream

Current Rate (kbps)4419998620Max Rate (kbps)44260104167SNR Margin (dB)67.3Line Attenuation (dB)20.212.2Errors (pkts)155544782


I've spoke to helpdesk (last Friday), and was advised to use the TPG provided TPLink VR1600 modem/router (instead of my own TPLink VR2800).  She did the link test and said she didn't see any issues.
There was no difference between the 2 modems, I'm still getting an average of 6-8 dropouts everyday with either modems.
e.g. yesterday's drops
2019-06-18 23:19:35
2019-06-18 19:29:19
2019-06-18 18:45:54
2019-06-18 17:54:03
2019-06-18 16:22:33
2019-06-18 05:26:59
 
As I work from home with lots of conference calls (webex), i get d/c from the conference calls which is not good.
Gaming also takes a hit, but not as much since i have to resort to using mobile wifi to game with my friends in Singapore (see my reply in https://community.tpg.com.au/t5/Broadband-Internet/Improving-Ping-to-SEA-from-Perth/m-p/33482#M12709)
 
Please advise.
Thanks!!!
Boon (tpg user: xxxxxx)

1 ACCEPTED SOLUTION

Accepted Solutions
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Level 3

NBN guy came on time at 8am, and resolved the issue.

No more packet loss, and so far no line drop (fingers crossed).

Thanks again!

View solution in original post

4 REPLIES 4
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Moderator

Hi @boonhowe,

 

As discussed via PM. We raised this issue to our Engineering Team for further assessment and investigation. Updates will be provided when is available via phone call or SMS by one of our Engineers.

 

Let us know should you require further assistance.

 

Cheers!

Highlighted
Level 3

Thanks Shane, appreciate the quick response escalating to your Engineering team.

Saw the SMS last night.

Cheers!

Highlighted
Moderator

You're welcome, @boonhowe.

 

Cheers!

Highlighted
Level 3

NBN guy came on time at 8am, and resolved the issue.

No more packet loss, and so far no line drop (fingers crossed).

Thanks again!

View solution in original post