TPG Community

Ask, answer and talk about our products

FTTN Frequent dropouts

Level 2

HI,

I have been having frequent drop outs ( Carrier signal lost) for about 5 months now, but particularly bad today.  Dropped 4 times in last 2 hours.  Really great when gaming.

I had my service down for 24 hours a few days back (logged a call at that time...it magically fixed itself later before a TPG tech showed up)

 

I have logged 3 tickets before and still not gotten this solved. 

This is with 3 different modems (TPG Supplied Joke, sorry, modem; and 2 others with VDSL2 capability), 3 different rj11 and 12 cables. 

 

This all adds up to a network issue.  I have a stability profile applied but this has only slowed me down, not made my connection any more stable.  Please advise, or advise if I can get out of my contract with no fees

13 REPLIES
Level 2

Logs attached: 11:30 today til present....4 disconnections of DSL bolded

2017-12-30 11:34:20 [5] System: DSL link down

2017-12-30 11:34:21 [3] PPP: ppp1 User request

2017-12-30 11:34:21 [3] PPP: ppp1 LCP down

2017-12-30 11:34:27 [4] PPP: ppp1 LCP down

2017-12-30 11:34:27 [6] PPP: ppp1 sent [LCP TermReq id=0x3 "User request"]

2017-12-30 11:34:27 [3] PPP: ppp1 User request

2017-12-30 11:34:27 [3] PPP: ppp1 User request

2017-12-30 11:34:27 [6] PPP: ppp1 sent [LCP TermReq id=0x4 "User request"]

2017-12-30 11:34:27 [3] PPP: ppp1

2017-12-30 11:34:27 [5] System: DSL training G.994

2017-12-30 11:34:27 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 0

2017-12-30 11:34:27 [5] DHCPC: Recv OFFER from server 192.168.8.1 with ip 192.168.8.100

2017-12-30 11:34:28 [5] DHCPC: Send REQUEST to server 192.168.8.1 with request ip 192.168.8.100

2017-12-30 11:34:29 [5] DHCPC: Recv ACK from server 192.168.8.1 with ip 192.168.8.100 lease time 86400

2017-12-30 11:35:02 [5] System: DSL training G.994

2017-12-30 11:35:11 [5] System: DSL training G.994

2017-12-30 11:35:40 [5] System: DSL training G.994

2017-12-30 11:35:48 [5] System: DSL training G.993 started

2017-12-30 11:37:47 [5] System: DSL training G.993 channel analysis

2017-12-30 11:37:48 [5] System: DSL link up

2017-12-30 11:37:53 [6] PPP: ppp1 sent [PADI Host-Uniq(0x00007fc5)]

2017-12-30 11:37:53 [6] PPP: ppp1 sent [LCP ConfReq id=0x1 <mru 1480> <magic 0x807946c9>]

2017-12-30 11:37:53 [6] PPP: ppp1 rcvd [LCP ConfReq id=0x1 <mru 1492> <auth pap> <magic 0x2a68049f>]

2017-12-30 11:37:53 [6] PPP: ppp1 sent [LCP ConfAck id=0x1 <mru 1492> <auth pap> <magic 0x2a68049f>]

2017-12-30 11:37:53 [6] PPP: ppp1 rcvd [LCP ConfNak id=0x1 <mru 1492>]

2017-12-30 11:37:53 [6] PPP: ppp1 sent [LCP ConfReq id=0x2 <mru 1492> <magic 0x807946c9>]

2017-12-30 11:37:53 [6] PPP: ppp1 rcvd [LCP ConfAck id=0x2 <mru 1492> <magic 0x807946c9>]

2017-12-30 11:37:53 [6] PPP: ppp1 sent [LCP EchoReq id=0x0 magic=0x807946c9]

2017-12-30 11:37:53 [6] PPP: ppp1 sent [PAP AuthReq id=0x1 user="mylestoomey" password=<hidden>]

2017-12-30 11:37:53 [6] PPP: ppp1 rcvd [LCP EchoRep id=0x0 magic=0x2a68049f]

2017-12-30 11:37:53 [6] PPP: ppp1 rcvd [PAP AuthAck id=0x1 ""]

2017-12-30 11:37:53 [6] PPP: ppp1 sent [IPCP ConfReq id=0x1 <addr 0.0.0.0> <ms-dns1 0.0.0.0> <ms-dns2 0.0.0.0>]

2017-12-30 11:37:53 [6] PPP: ppp1 rcvd [IPCP ConfReq id=0x1 <addr 10.20.22.119>]

2017-12-30 11:37:53 [6] PPP: ppp1 sent [IPCP ConfAck id=0x1 <addr 10.20.22.119>]

2017-12-30 11:37:53 [6] PPP: ppp1 rcvd [IPCP ConfNak id=0x1 <addr 203.63.125.11> <ms-dns1 203.12.160.35> <ms-dns2 203.12.160.

2017-12-30 11:37:53 [6] PPP: ppp1 sent [IPCP ConfReq id=0x2 <addr 203.63.125.11> <ms-dns1 203.12.160.35> <ms-dns2 203.12.160.

2017-12-30 11:37:53 [6] PPP: ppp1 rcvd [IPCP ConfAck id=0x2 <addr 203.63.125.11> <ms-dns1 203.12.160.35> <ms-dns2 203.12.160.

2017-12-30 11:37:55 [6] DHCPC: Unicasting a release of 192.168.8.100 to 192.168.8.1

2017-12-30 12:26:17 [5] System: DSL link down

2017-12-30 12:26:19 [3] PPP: ppp1 User request

2017-12-30 12:26:25 [3] PPP: ppp1 LCP down

2017-12-30 12:26:25 [4] PPP: ppp1 LCP down

2017-12-30 12:26:25 [6] PPP: ppp1 sent [LCP TermReq id=0x3 "User request"]

2017-12-30 12:26:25 [3] PPP: ppp1 User request

2017-12-30 12:26:25 [3] PPP: ppp1 User request

2017-12-30 12:26:25 [5] System: DSL training G.994

2017-12-30 12:26:25 [6] PPP: ppp1 sent [LCP TermReq id=0x4 "User request"]

2017-12-30 12:26:25 [3] PPP: ppp1

2017-12-30 12:26:26 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 0

2017-12-30 12:26:26 [5] DHCPC: Recv OFFER from server 192.168.8.1 with ip 192.168.8.100

2017-12-30 12:26:26 [5] DHCPC: Send REQUEST to server 192.168.8.1 with request ip 192.168.8.100

2017-12-30 12:26:27 [5] DHCPC: Recv ACK from server 192.168.8.1 with ip 192.168.8.100 lease time 86400

2017-12-30 12:27:14 [5] System: DSL training G.994

2017-12-30 12:27:21 [5] System: DSL training G.993 started

2017-12-30 12:29:07 [5] System: DSL training G.993 channel analysis

2017-12-30 12:29:08 [5] System: DSL link up

2017-12-30 12:29:12 [6] PPP: ppp1 sent [PADI Host-Uniq(0x00000781)]

2017-12-30 12:29:12 [6] PPP: ppp1 sent [LCP ConfReq id=0x1 <mru 1480> <magic 0xf3e4d6a1>]

2017-12-30 12:29:12 [6] PPP: ppp1 rcvd [LCP ConfReq id=0x1 <mru 1492> <auth pap> <magic 0x6c87e7d>]

2017-12-30 12:29:12 [6] PPP: ppp1 sent [LCP ConfAck id=0x1 <mru 1492> <auth pap> <magic 0x6c87e7d>]

2017-12-30 12:29:12 [6] PPP: ppp1 rcvd [LCP ConfNak id=0x1 <mru 1492>]

2017-12-30 12:29:12 [6] PPP: ppp1 sent [LCP ConfReq id=0x2 <mru 1492> <magic 0xf3e4d6a1>]

2017-12-30 12:29:12 [6] PPP: ppp1 rcvd [LCP ConfAck id=0x2 <mru 1492> <magic 0xf3e4d6a1>]

2017-12-30 12:29:12 [6] PPP: ppp1 sent [LCP EchoReq id=0x0 magic=0xf3e4d6a1]

2017-12-30 12:29:12 [6] PPP: ppp1 sent [PAP AuthReq id=0x1 user="mylestoomey" password=<hidden>]

2017-12-30 12:29:12 [6] PPP: ppp1 rcvd [LCP EchoRep id=0x0 magic=0x6c87e7d]

2017-12-30 12:29:12 [6] PPP: ppp1 rcvd [PAP AuthAck id=0x1 ""]

2017-12-30 12:29:12 [6] PPP: ppp1 sent [IPCP ConfReq id=0x1 <addr 0.0.0.0> <ms-dns1 0.0.0.0> <ms-dns2 0.0.0.0>]

2017-12-30 12:29:12 [6] PPP: ppp1 rcvd [IPCP ConfReq id=0x1 <addr 10.20.22.121>]

2017-12-30 12:29:12 [6] PPP: ppp1 sent [IPCP ConfAck id=0x1 <addr 10.20.22.121>]

2017-12-30 12:29:12 [6] PPP: ppp1 rcvd [IPCP ConfNak id=0x1 <addr 61.68.49.75> <ms-dns1 203.12.160.35> <ms-dns2 203.12.160.36

2017-12-30 12:29:12 [6] PPP: ppp1 sent [IPCP ConfReq id=0x2 <addr 61.68.49.75> <ms-dns1 203.12.160.35> <ms-dns2 203.12.160.36

2017-12-30 12:29:12 [6] PPP: ppp1 rcvd [IPCP ConfAck id=0x2 <addr 61.68.49.75> <ms-dns1 203.12.160.35> <ms-dns2 203.12.160.36

2017-12-30 12:29:13 [6] DHCPC: Unicasting a release of 192.168.8.100 to 192.168.8.1

2017-12-30 13:00:14 [5] System: DSL link down

2017-12-30 13:00:16 [5] System: DSL training G.994

2017-12-30 13:00:17 [3] PPP: ppp1 User request

2017-12-30 13:00:17 [3] PPP: ppp1 LCP down

2017-12-30 13:00:17 [4] PPP: ppp1 LCP down

2017-12-30 13:00:17 [6] PPP: ppp1 sent [LCP TermReq id=0x3 "User request"]

2017-12-30 13:00:23 [3] PPP: ppp1 User request

2017-12-30 13:00:23 [3] PPP: ppp1 User request

2017-12-30 13:00:23 [6] PPP: ppp1 sent [LCP TermReq id=0x4 "User request"]

2017-12-30 13:00:23 [3] PPP: ppp1

2017-12-30 13:00:23 [5] System: DSL training G.994

2017-12-30 13:00:23 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 0

2017-12-30 13:00:23 [5] DHCPC: Recv OFFER from server 192.168.8.1 with ip 192.168.8.100

2017-12-30 13:00:24 [5] DHCPC: Send REQUEST to server 192.168.8.1 with request ip 192.168.8.100

2017-12-30 13:00:25 [5] DHCPC: Recv ACK from server 192.168.8.1 with ip 192.168.8.100 lease time 86400

2017-12-30 13:00:31 [5] System: DSL training G.993 started

2017-12-30 13:02:09 [5] System: DSL training G.993 channel analysis

2017-12-30 13:02:10 [5] System: DSL link up

2017-12-30 13:02:14 [6] PPP: ppp1 sent [PADI Host-Uniq(0x00000c71)]

2017-12-30 13:02:14 [6] PPP: ppp1 sent [LCP ConfReq id=0x1 <mru 1480> <magic 0x13178962>]

2017-12-30 13:02:14 [6] PPP: ppp1 rcvd [LCP ConfReq id=0x1 <mru 1492> <auth pap> <magic 0x2ab5bb31>]

2017-12-30 13:02:14 [6] PPP: ppp1 sent [LCP ConfAck id=0x1 <mru 1492> <auth pap> <magic 0x2ab5bb31>]

2017-12-30 13:02:14 [6] PPP: ppp1 rcvd [LCP ConfNak id=0x1 <mru 1492>]

2017-12-30 13:02:14 [6] PPP: ppp1 sent [LCP ConfReq id=0x2 <mru 1492> <magic 0x13178962>]

2017-12-30 13:02:14 [6] PPP: ppp1 rcvd [LCP ConfAck id=0x2 <mru 1492> <magic 0x13178962>]

2017-12-30 13:02:14 [6] PPP: ppp1 sent [LCP EchoReq id=0x0 magic=0x13178962]

2017-12-30 13:02:14 [6] PPP: ppp1 sent [PAP AuthReq id=0x1 user="mylestoomey" password=<hidden>]

2017-12-30 13:02:14 [6] PPP: ppp1 rcvd [LCP EchoRep id=0x0 magic=0x2ab5bb31]

2017-12-30 13:02:14 [6] PPP: ppp1 rcvd [PAP AuthAck id=0x1 ""]

2017-12-30 13:02:14 [6] PPP: ppp1 sent [IPCP ConfReq id=0x1 <addr 0.0.0.0> <ms-dns1 0.0.0.0> <ms-dns2 0.0.0.0>]

2017-12-30 13:02:14 [6] PPP: ppp1 rcvd [IPCP ConfReq id=0x1 <addr 10.20.22.119>]

2017-12-30 13:02:14 [6] PPP: ppp1 sent [IPCP ConfAck id=0x1 <addr 10.20.22.119>]

2017-12-30 13:02:14 [6] PPP: ppp1 rcvd [IPCP ConfNak id=0x1 <addr 220.240.109.253> <ms-dns1 203.12.160.35> <ms-dns2 203.12.16

2017-12-30 13:02:14 [6] PPP: ppp1 sent [IPCP ConfReq id=0x2 <addr 220.240.109.253> <ms-dns1 203.12.160.35> <ms-dns2 203.12.16

2017-12-30 13:02:14 [6] PPP: ppp1 rcvd [IPCP ConfAck id=0x2 <addr 220.240.109.253> <ms-dns1 203.12.160.35> <ms-dns2 203.12.16

2017-12-30 13:02:16 [6] DHCPC: Unicasting a release of 192.168.8.100 to 192.168.8.1

2017-12-30 13:10:27 [5] System: DSL link down

2017-12-30 13:10:29 [3] PPP: ppp1 User request

2017-12-30 13:10:35 [3] PPP: ppp1 LCP down

2017-12-30 13:10:35 [4] PPP: ppp1 LCP down

2017-12-30 13:10:35 [6] PPP: ppp1 sent [LCP TermReq id=0x3 "User request"]

2017-12-30 13:10:35 [3] PPP: ppp1 User request

2017-12-30 13:10:35 [3] PPP: ppp1 User request

2017-12-30 13:10:35 [6] PPP: ppp1 sent [LCP TermReq id=0x4 "User request"]

2017-12-30 13:10:35 [3] PPP: ppp1

2017-12-30 13:10:36 [5] System: DSL training G.994

2017-12-30 13:10:36 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 0

2017-12-30 13:10:36 [5] DHCPC: Recv OFFER from server 192.168.8.1 with ip 192.168.8.100

2017-12-30 13:10:36 [5] DHCPC: Send REQUEST to server 192.168.8.1 with request ip 192.168.8.100

2017-12-30 13:10:37 [5] DHCPC: Recv ACK from server 192.168.8.1 with ip 192.168.8.100 lease time 86400

2017-12-30 13:10:39 [5] System: DSL training G.994

2017-12-30 13:10:47 [5] System: DSL training G.993 started

Level 2

Changed back to Huawei modem...dropped another 2 time in last few hours. At least 8 drops I've seen today.

Date Type Level Log Content

2017-12-30 18:16:22SystemNoticeWAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 disconnected.(ERROR_NO_CARRIER)
2017-12-30 18:16:22SystemNoticeDSL connection is deactivated .
2017-12-30 16:08:16SystemNoticeWAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 connected.
2017-12-30 16:08:14SystemNoticeDSL connection is activated.
2017-12-30 16:05:41SystemNoticeWAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 disconnected.(ERROR_NO_CARRIER)
2017-12-30 16:05:41SystemNoticeDSL connection is deactivated .

 

Will have to contact ombudsmen. I highly regret moving to TPG NBN from my 4g plan I was on with Optus. It was slower but stable...and is 4g. Since when is 4g so muc h better than nbn?

Level 2

and again...not even 1 hour....

2017-12-30 18:42:18SystemNoticeWAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 disconnected.(ERROR_NO_CARRIER)
2017-12-30 18:42:18SystemNoticeDSL connection is deactivated .
Level 2

no reply?  well another 12 disconnects today. Loving the support TPG

Moderator

Hi Myles,

A trouble ticket was raised in the evening of 30/12 to TPG Technical Escalations team by one of our technicians who received the initial report.

NBN has made adjustments on their end. If you are still experiencing drop outs then I will notify the engineer in charge of your case. I will ask that they contact you directly as soon as they have further updates.

Kind regards,
Joseph D
http://tpg.com.au/support

Moderator

Hi @mylestoomey, our Engineering Team tried to contact you, but to no avail.

 

An SMS update regarding the technician visit booked for 03/Jan/2018 between 10AM -2PM has been sent instead. If you wish to cancel or reschedule the appointment, you may reply to the SMS.

 

Let us know should you have further queries. Thank you.

Level 2

OK ticket closed today after appearing to be 'better'for a few hours. However today I see this on the modem logs when I get home showing 4 dropouts since 1pm( Plus another 2 prior in the day) . 1:30pm, 3:08pm,3:45pm, 4.08pm. It really seems no better.  Please reopen ticket.  Texted reply to TPG to advise same

018-01-04 16:08:51SystemNoticeWAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 connected.
2018-01-04 16:08:49SystemNoticeDSL connection is activated.
2018-01-04 16:06:11SystemNoticeWAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 disconnected.(ERROR_NO_CARRIER)
2018-01-04 16:06:11SystemNoticeDSL connection is deactivated .
2018-01-04 15:49:02SystemNoticeWAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 connected.
2018-01-04 15:49:00SystemNoticeDSL connection is activated.
2018-01-04 15:45:50SystemNoticeWAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 disconnected.(ERROR_NO_CARRIER)
2018-01-04 15:45:50SystemNoticeDSL connection is deactivated .
2018-01-04 15:12:27SystemNoticeWAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 connected.
2018-01-04 15:12:25SystemNoticeDSL connection is activated.
2018-01-04 15:08:21SystemNoticeWAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 disconnected.(ERROR_NO_CARRIER)
2018-01-04 15:08:21SystemNoticeDSL connection is deactivated .
2018-01-04 13:34:06SystemNoticeWAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 connected.
2018-01-04 13:34:05SystemNoticeDSL connection is activated.
2018-01-04 13:30:42SystemNoticeWAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 disconnected.(ERROR_NO_CARRIER)
2018-01-04 13:30:42SystemNoticeDSL connection is deactivated .
2018-01-04 06:16:32SystemNoticeWAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 connected.
2018-01-04 06:16:29SystemNoticeDSL connection is activated.
2018-01-04 06:13:16SystemNoticeWAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 disconnected.(ERROR_NO_CARRIER)
2018-01-04 06:13:16SystemNoticeDSL connection is deactivated .
2018-01-04 03:50:18SystemNoticeWAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 connected.
2018-01-04 03:50:16SystemNoticeDSL connection is activated.
2018-01-04 03:47:32SystemNoticeWAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 disconnected.(ERROR_NO_CARRIER)
2018-01-04 03:47:32SystemNoticeDSL connection is deactivated .
Level 2

and again:

2018-01-04 18:40:38SystemNoticeWAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 connected.
2018-01-04 18:40:36SystemNoticeDSL connection is activated.
2018-01-04 18:36:40SystemNoticeWAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 disconnected.(ERROR_NO_CARRIER)
2018-01-04 18:36:40SystemNoticeDSL connection is deactivated 

 

Before it drops the carrier signal, it starts to slow down, ping gets longer, lags alot. Can tell when it's about to drop. This must be infrastructure error, not a so called corroded rj12/dsl socket. I have the original socket that was supposedly at fault. Pic attached. While not new, looks fine to me. Also the fact that replacing it hasn't helped at all makes me think it is something else.

Level 2

I'm trying hard not to lose it....

2018-01-04 19:25:18SystemNoticeWAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 connected.
2018-01-04 19:25:16SystemNoticeDSL connection is activated.
2018-01-04 19:22:15SystemNoticeWAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 disconnected.(ERROR_NO_CARRIER)
2018-01-04 19:22:15SystemNoticeDSL connection is deactivated .

 

For those keeping count, its 8 drops today so far.  This is after it was fixed....