I have been having difficulties with NBN connection. It keeps dropping out. It has been happening for last 16 months or so. I have had TPG and NBN technician at my house twice. They were no help too, I would like to know what tests they did and result of it. Also, TPG talks about their engineering team, they just want to ignore the issue instead of looking into it. Worst engineering team I have ever come across for sure.
Talking about the customer service, I waited more than 20 minutes to be attended, then I asked for supervisor, they tried to get me through engineering team to find out they were not there. In that time they kept me waiting for about 10 minutes. It took them 10 minutes to find out there were no engineers?
Again, I told the customer service guy, "Sir I told you I wanted to talk to your supervisor". They dont reply to you, its like they have their own thing to say, never answers your question. He actually said their is no supervisor. But when I asked him how are you working without a supervisor. He said, "she is already on call and busy". I told him I am happy to wait. First thing I told the technician, "I want to talk to your supervisor because you can not help me".
I was waiting againg after that, I thought he was gonna connect me to them, after they kept me waiting for another 20 minutes, they simply hang up.
I would not call it customer service. They just ignored without even giving a reason. I was on call for 50 minutes, waiting for about 45 minutes or more. Actual talk time was less then 5 minutes. If this is your customer service, its bad.
About my issue now again, how come TPG is unable to tell me what is wrong with my internet? What is causing those dropouts?
Time of call: Australian Central Daylight Time, GMT+10:30
Customer ID: xxxxxxx
