TPG Community

Get online support

DSL light on but no internet light

Level 1a
We are trying to install our NBN for the first time and the green Internet light came on last night but we were unable to connect. Now the green light is not coming back on. Can you kindly advise pretty please.

Hi @thedavidsons4,


Welcome to TPG Community!


We have located the account using your community details. We can see that you have been in touch with one of our specialists who escalated the issue to our Provisioning Team.


We have made a follow up and we'll make sure that a case manager will contact you to discuss the status of the case.


Should you have a preferred contact number and time, please send it via PM. Thank you.


Hi @thedavidsons4, we can see that your concern has been escalated to our Engineering Team and the case engineer will contact you via SMS or phone call to discuss the progression of the case.


Let us know should you have further queries.