Welcome to TPG Community!
We were able to locate your account using your community details and understand that you've managed to reach one of our Technical Supports yesterday.
After testing the line, they've found out a possible cut within the copper line which may have caused the issue. The case was escalated to our Engineering team for further investigation and they've requested for a Telstra technician to check the line.
They've booked a technician and they target to resolve the issue on or before the 28th of January. Your attendance is NOT required.
Further updates will be given via SMS or phone call by your assigned Engineer once available.