Daily FFTN drop outs

[sanders90]

Just starting a few days ago, I am getting dropouts that starts from about 11am that last a few hours. It’s usually back on about 4pm.
I’m about 400-500m from the node.

Just signed up with TPG so the modem is brand new (a week or 2 old)

Anyone know what’s causing this?

[Riezl]

Hi @sanders90,

Welcome to the Community!

We are unable to locate your account using your community details. Are you able to send us a private message with your customer ID or username so we can check the status of your connection?

[Riezl]

Hi @sanders90,

Thank you for sending the details via PM.

We have checked the status of your connection and it's completely down from our end. Having said this, we'll have a specialist contact you to identify what's causing the issue.

We'll request for a contact to be made within 1-2 hours. If you have a preferred contact number and time, please let us know via PM.

[Riezl · Accepted solution]

Hi @sanders90,

We can see that our Technical Team has been in touch and escalated the issue to our Engineering Team. The Team is now working on sending an NBN technician and will revert to you to discuss the schedule.

Should you require further assistance, feel free to drop us a message. Cheers!