Welcome to the Community!
We are unable to locate your account using your community details. Are you able to send us a private message with your customer ID or username so we can check the status of your connection?
Thank you for sending the details via PM.
We have checked the status of your connection and it's completely down from our end. Having said this, we'll have a specialist contact you to identify what's causing the issue.
We'll request for a contact to be made within 1-2 hours. If you have a preferred contact number and time, please let us know via PM.
We can see that our Technical Team has been in touch and escalated the issue to our Engineering Team. The Team is now working on sending an NBN technician and will revert to you to discuss the schedule.
Should you require further assistance, feel free to drop us a message. Cheers!