Daily dropouts

Highlighted
Level 3
I am get daily dropouts on my connection, fttn, any ideas on how to fix this?
5 REPLIES 5
Highlighted
Moderator

Hi @rigby75

 


I've managed to run remote test and it shows no evident line fault that can be service 

affecting.

 

For customers experiencing any issues with their NBN service, we recommend the best thing to do first is check if there's an outage on the NBN network.

 

We have created this article that can guide you on How to Check for NBN Network Outage - 

https://community.tpg.com.au/t5/Broadband-Internet/How-to-Check-for-NBN-Network-Outage/m-p/45557#M17...

 

I would recommend having a read on these Community articles related to your issue:

Troubleshooting a Slow Internet Connection
https://community.tpg.com.au/t5/Featured-Articles/Troubleshooting-a-Slow-Internet-Connection/ba-p/11...

 

Easy Steps to Improve Wi-Fi Connection In Your Home
https://community.tpg.com.au/t5/Featured-Articles/Easy-Steps-to-Improve-Wi-Fi-Connection-In-Your-Hom...

 

Should you need further assistance, feel free to search community for help or chat with us 

at https://www.tpg.com.au/support/contact/ and we'd be glad to assist you.

 

 

Highlighted
Level 3
I have already done all the checks mentioned in your links. Is it worth switching out the modem? Is there anything else that can be done to improve the service?
When is fttp coming to my area.
Highlighted
Moderator

Hi @rigby75

 

Your modem is currently detecting a sync speed of 48Mbps from the line which you can confirm when you log in to your modem's user interface. It appears that the problem is getting the result to show up on your devices.

 

It's possible that the trouble you may be having could be WIFI-related (signal interference, distance, weak signal) if you're using a WIFI connection only.

 

We can try and have our Technical team to assist you in checking the wireless connectivity and if it can still be improved. 

 

May I know the best time to organise a call back for you?

 

 

Regards,

Ahra_G

Highlighted
Level 3
The issue is happening on both wired and wireless devices. I don't think wifi is the problem.
Highlighted
Moderator

Is the issue time specific? May we know what light on the modem normally goes off whenever the connection drops?