i appreciate this was a couple of years ago now, my mother is experiencing exactly the same issues, 10Gb data being used and exhausted before end of the month (does not use iCloud, Dropbox, etc). she never went anywhere near 10Gb/month under ADSL2, now with NBN is reaching it in first two weeks. She has spent many hours on phone to TPG but no resolve.
Just wondering if you were able to get a resolution to the problem? Or how to fix the issue?
Hi @Summ12days, we'd like to help you out with your concern.
We have located an account using your community details, but we'd like to make sure that we got the right one. Can you PM the TPG customer ID, username and address?
To send a PM, please refer to this link: How do I private message (PM) in the community - TPG Community