Get online support
Hi @Anbi123,
I can see your new modem details have been entered into our system. This should be shipped out today, and will normally take 1 - 3 business day for modem to be delivered.
Once your TPG modem order is shipped from our warehouse, we will send you an email confirmation containing important delivery information.
Important note: Your shipment details may not appear in StarTrack's online tracking system until after 7pm on the day it is shipped.
Regards,
Karl
Hi @Anbi123,
Welcome to the community,
Could you please send me a PM (private message) with your Full Name, CID (customer identication number) and your mobile phone number, so I can take a look at your account?
Regards,
Karl
Full name: ******
CID: ******
Mob. No : 04******
Thank you and I hope you will help me in sorting out the delivery issue asap.
Hi @Anbi123,
I can see your new modem details have been entered into our system. This should be shipped out today, and will normally take 1 - 3 business day for modem to be delivered.
Once your TPG modem order is shipped from our warehouse, we will send you an email confirmation containing important delivery information.
Important note: Your shipment details may not appear in StarTrack's online tracking system until after 7pm on the day it is shipped.
Regards,
Karl
Great, I really appreciate you help.
Thank you.