My service has been disconnected, without my approval, twice in the space of less than a week by NBN. First time, I was able to re-connect reasonably quickly, but only after opening a new account and paying a fee. This time, the service is still down 30 hours later. I've spent almost 4 HOURS on the phone to TPG trying to fix this, without success. First question is, why are NBN able to disconnect my service in the first place, without even asking my ISP? Second question; why is it taking so long to re-connect and how much longer do I have to wait?!? (OK, I know, technically that's a third question) But I'd LOVE some answers!
