Sorry to break it to you but I don't think you will get any help here or anywhere. I have been trying to get my internet service running again for the last 3 weeks. Can't get them on phone and can't get proper response through online chat. All they do is transfer from one department to another and then chat disconnects. I just came here to see if there was a response for my message but after 3 days still nothing.
I am cancelling now and can't even do that. Best if luck to you
