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Downgrade but still charge me in full cost

Pors1706
Level 2
Would you mind to check my internet plan that I discuss with your team member last time to downgrade my nbn plan ($29:99 per month)but you still charge me in full price at $69.99
5 REPLIES 5
Julien_M
Moderator

Hi @Pors1706


Our record shows that your plan is still NBN SL Bundle Fast for $69.99. Please send us a message so we can arrange a call for you to assist in changing your plan. 

 

Please let me know if I can assist you further.

 

Kind regards,

Pors1706
Level 2
Hi Julian,
Could you call back to me if you have time to solve this problem. My plan should update since I finished conversation with your team since Sept,2 2021.

Regards,
Worrawit
Ahra_G
Moderator

Hi @Pors1706

 

Please wait for a call back today from the previous assigned officer. 

 

Feel free to let us know should you require further assistance.

 

 

Regards,

Ahra_G

Pors1706
Level 2
I still waiting for your call from yesterday that you mention to do but no one calling me back.
Your service is awful
Thanks
Riezl
Moderator

We have made a follow up with our Escalations Team. Kindly await a call within the day.