Downgrade but still charge me in full cost

[Pors1706]

Would you mind to check my internet plan that I discuss with your team member last time to downgrade my nbn plan ($29:99 per month)but you still charge me in full price at $69.99

[Julien_M]

Hi @Pors1706, 

Our record shows that your plan is still NBN SL Bundle Fast for $69.99. Please send us a message so we can arrange a call for you to assist in changing your plan. 

Please let me know if I can assist you further.

Kind regards,

[Pors1706]

Hi Julian,
Could you call back to me if you have time to solve this problem. My plan should update since I finished conversation with your team since Sept,2 2021.

Regards,
Worrawit

[Ahra_G]

Hi @Pors1706, 

Please wait for a call back today from the previous assigned officer. 

Feel free to let us know should you require further assistance.

Regards,

Ahra_G

[Pors1706]

I still waiting for your call from yesterday that you mention to do but no one calling me back.
Your service is awful
Thanks

[Riezl]

We have made a follow up with our Escalations Team. Kindly await a call within the day.