I have been recently forced to upgrade my plan to ‘NBN Ultra-fast’ plan due to receiving internet speeds what can only be described as terrible. I'm paying a 450mb Download speed and have tested the last 10 days and I have averaged a download speed of 105mb.
Does paying the highest amount to your company provide any kind of priority or benefit to internet speed? I am honestly uncertain and concerned there is absolutely no difference and that I will be wasting money on a company that doesn’t seem to care about their end users.
Can you please provide any policy or contractual documentation/information regarding connection throttling? I’m curious and wish to educate myself to make sure I’m not in the wrong.
Or do I need to arrange a time for a technician to come to my property and check the connection or reset our NBN box?