Drop Out

BleepBleep
Level 2
My connection in Ivanhoe, Melbourne has completely dropped out. Only been with TPG for a week hoping this isn’t a normal thing ?
1 REPLY 1
Ahra_G
Moderator

Hi @BleepBleep,

 

For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.

 

Check our Service Status page for any known outages. If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage 

 

If the issue persists, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and further assist you.

 

To send a PM, please refer to this link: How do I private message (PM) in the community

 

Regards,

Ahra_G