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Drop Outs NBN FTTN

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Level 4

Hello again,

 

The last week we have seen an escalation in drop outs per day, and just recently the "line disconnected" message in the TPG provided TP-Link 1600v modems (we have a spare from last fault) and our TP-Link AC2800.

 

the disconnections make no sense as I can come home and find the connection only reconnected and hour earlier when no one was home for 7 hours.

 

they dont appear to be linked to peak traffic as again, all different times.

 

I know NBN had the fault last time, this is incredibly similar.

 

any help appreciated. 

thank you all

1 REPLY 1
Moderator

Hi @treffo,

 

Thanks for raising this with us.

 

I've run some remote test and was not able to detect any fault on the NBN network. It is also showing a stable connection as of the moment.

 

Please observe your connection and contact our Tech team directly on 13 14 23 (option 2 + 2) to receive a real time support.

 

Kind regards,

BasilDV