Drop Outs

[johnpclaurie]

Hi There

I am a recent new customer of TPG and have had FTTB installed. I consistently keep experiancing drop outs (approx 3 to 10 per day - no pattern) where the modem indicates either the DSL or Internet (as two seperate LED on the modem) drop and sometimes both in tandem. Either it resets itself or I need to reset the modem.

What can be done please?

Thanks

JL

[Riezl]

Hi @johnpclaurie,

Welcome to TPG Community!

We have located the account using your community details.

We have arranged a specialist to contact you before 5PM NSW Time today for assistance.

Should you have a preferred contact number and time, please send it via PM. Thank you.

[Riezl]

Hi @johnpclaurie, our Technical Team tried to contact you, but to no avail. Please provide us your availability so we can advise the team to process a callback. Thank you.