TPG Community

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Drop Outs

Level 1

Hi There


I am a recent new customer of TPG and have had FTTB installed. I consistently keep experiancing drop outs (approx 3 to 10 per day - no pattern) where the modem indicates either the DSL or Internet (as two seperate LED on the modem) drop and sometimes both in tandem. Either it resets itself or I need to reset the modem.


What can be done please?








Hi @johnpclaurie,


Welcome to TPG Community!


We have located the account using your community details.


We have arranged a specialist to contact you before 5PM NSW Time today for assistance.


Should you have a preferred contact number and time, please send it via PM. Thank you.




Hi @johnpclaurie, our Technical Team tried to contact you, but to no avail. Please provide us your availability so we can advise the team to process a callback. Thank you.