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Drop outs NBN HFC, Slow speed

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Level 1b

I am currently experiencing dropouts multiple times a day, when the connection is working the speed is usually quite slow.

 

I have tried a hard reset on the connection box as well as on the TP-Link vr1600v.

2 REPLIES 2
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Moderator

Hi @Xenoboar ,

 

Welcome to TPG Community!

 

We were able to locate your account using your community details and have run a remote test.

 

We've found out that there's a possible fault within the NBN network, which causing the issues that you are experiencing.

 

We'll escalate this case with our Engineering team for further investigation. Please shoot me a PM with the best number to contact you for an update. An assigned Engineer will be in touch with your within 24 to 48 hours once an update is available.

 

How to send a PM? Click here.

 

Regards,

BasilDV

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Moderator

Hi @Xenoboar,

 

We understand that our Engineering team has been in touch via SMS. The case was lodged with NBN Co. and feedback will be given within 24 to 48 hours.

 

Your assigned Engineer will be in touch with you via phone call or SMS once an update is available.

 

Should you require further assistance, please let us know.

 

Cheers!

BasilDV