Drop outs and is there an email address to start a support ticket with ?

[markdexter]

Hi is there an email address to start a support ticket with ? Don't really have a lot of time for a phone call with tech support. 

I am having intermittant drop outs, that come every few days and go away again. Whilst the issue is occuring I am able to get to the GWY and no further (I.E to the router but not the internet). Rebooting the router sometimes fixes the issues and sometimes doesn't 

During the issue I have also plugged a laptop directly into the MODEM using Ethernet and still have the same issue where I can get to the GWY but no further. 

[peter_k]

Welcome to TPG Community,

Could you PM (Private message) me your customer ID, username, service address or mobile number so I can check the status here.

To learn how to send a private message, click here.  

Regards,
Peter

[markdexter]

Thanks Peter, Have done that just now. 

[peter_k]

Thanks

I'll look at your service now and get back to you.

Regards,

Peter