Drop outs and speed

[Galactus25]

Last night my internet kept dropping out and tonight my speed is 17.5 for downloads but I am paying for 44.

I think there is a problem with NBN and is causing me grief.

[Shane]

Hi @Galactus25,

Welcome to the community!

I would love to help and get the bottom of this. I'd like to know on which device(s) you experience dropouts and slow connection.

Kindly PM me your account details (Username/Customer ID or Contact number associated with the account).

I will have this checked.

Cheers!