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Drop outs and speed

Level 1

Last night my internet kept dropping out and tonight my speed is 17.5 for downloads but I am paying for 44.

I think there is a problem with NBN and is causing me grief.


Hi @Galactus25,


Welcome to the community!


I would love to help and get the bottom of this. I'd like to know on which device(s) you experience dropouts and slow connection.


Kindly PM me your account details (Username/Customer ID or Contact number associated with the account).


I will have this checked.