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Drop outs

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Level 1b
I am a new TPG customer, FTTB connected last week. I am having regular drop outs, WiFi stays connected but no internet. This was also happening with my previous Telstra connection but I thought changing to FTTB would fix the problem. Any ideas on what I could do to improve my service? When it works it’s great.

Hi @Annie,


Welcome to the Community.


We have managed to locate the account using your community details and checked the status of your connection.


As per checking, our system has recorded multiple drop outs and we will have a specialist contact you as soon as possible to identify what's causing the issue.


If you have a preferred contact number and time, please let us know via private message.


Thank you.


Hi @Annie, we can see that our Technical Team has been in touch and scheduled a callback after 6:30pm today.


In case you're unable to receive a callback, please let us know.


Should you have further queries, feel free to drop us a message. Thank you.