Hi @adslmf3x ,
Welcome to the community!
We're sad to know that you're having issue with the service. We're able to locate your account using your given details. We ran an initial test to the connection it shows a possible line fault. This has been escalated to our Engineering Team for further assesment and investigation. Updates will be provided via SMS or phone call within 24-48hrs.
Let us know should you require further assistance.
We've seen that your service has been connected for 1d 1h 1m. One of our Engineers tried to contact you for the confirmation of the service unfortunately no avail. Let us know should you require further assistance.