Account usage not updated

[kit567]

Hi

I'm a tpg NBN user in QLD. My account has 100G per month ie 50G peak & 50G off peak. So I need to constantly monitor my peak usage to ensure I don't exceed it & there'll be enough for the rest of the month.

So I log in every day to the "Account Usage (New and Improved)" page to get the current usage figure.

Unfortunately sometimes the figure doesn't change for several days.

Example on 26/9/19 it showed about 4.2 G used.

Then every day since it shows the same figure even though I am using the service every day e.g watching YouTube videos.

Today it shows the same figure when I looked in the morning but now it shows 5.1G.

So from 26/9 to 29/9 I used less than 1G?

Strange.

Every month this happens & I have no idea how much data I've used.

Can somebody please make sure the data usage is updated correctly?

Thank you.

[Anonymous]

Hi @kit567,

Welcome to TPG Community!

We have located an account using your community details, but we'd like to make sure that we got the right one. Please PM us your TPG customer ID, username and complete address together with the screenshot of the USAGE report.

To send a PM, please refer to this link: How do I private message (PM) in the community