the connection is not stable, there has not been a single morning in the last week that the connection is on... and this morning is no exception.
I checked the logs on the router and have the following message over and over: "VoIP: every IP of the domain has been tried, but we didn't find the correct one!".
The other piece of information is that after the connection drops, the lights on the modem eventually come back on showing DSL, internet and LAN connection, but there is not actual internet..?
We have forwarded your message to our Engineering Team so they can look into this further. You will be contacted by the case engineer once a new update becomes available.
If there's a need for us to send an NBN technician, you will be advised through SMS or phone call.
Hi @marcustieleman, we are sorry to know that you are still having issues with the service. We have re-escalated your concern to our Engineering Team and a Case Engineer will contact you to discuss the progression of the case.
If there's a need for us to send a technician, you will be advised through SMS or phone call. Kindly await further updates within the day.
We apologise for any inconvenience.
An update on this. Still going round in circles. Trying my best to be patient, however it's difficult to understand the amount of time to get this resolved.
Engineering team suggested that a new modem might fix the issue. Started the day with 12 connection drops (with the previous modem), then installed the new modem and had 4 connection drops within an hour.
Also reading other peoples comments in the TPG who have had the same issue and just seems to go on forever without getting resolved. Just want someone to look and diagnose the issue properly.