Dropouts - consistent, minutes intervals Benowa 4217

[garythomann13]

+ appreciate the effort in resolving our flaky internet,  coax cable endpoints cut and rejigged

- but now have consistent dropouts as per below

dropouts wed 16-2-2022

1022-23  1024-29  1108-13 

Modem/router  ‘lights on, nobody home’

Ticket#   12117729

1124-

Modem reset

-1129  1152-1154  1207(upload very low 1-4mbps)    1215-1225 

Rang tpg,  server issue,

1358-1407 

[garythomann13]

dropouts 17-2-2022

1158-1103   1113  1230-12  1233-38 

Moved router from patch panel to direct power socket power, both modem and router are directly connected to power point now.

Realised coax cable loose, realised also that tech left the coax splitter, removed splitter and unneeded extra coax cable.

The tech probably needed the splitter to test the connection but forgot to remove at the end of the job.

1259-1301 

Tech booked for Friday arvo 18-2-2022

[Anonymous]

Hey, garythomann13 .

We chased this to ou Engineering Team and we can confirm that the issue is still under assessment and investigation. We chased this with them, expect an update via SMS or Phone call when it becomes available.

Regards,

---

@garythomann13 wrote:

+ appreciate the effort in resolving our flaky internet,  coax cable endpoints cut and rejigged

- but now have consistent dropouts as per below

dropouts wed 16-2-2022

1022-23  1024-29  1108-13 

Modem/router  ‘lights on, nobody home’

Ticket#   12117729

1124-

Modem reset

-1129  1152-1154  1207(upload very low 1-4mbps)    1215-1225 

Rang tpg,  server issue,

1358-1407 

---

[garythomann13]

1009 1035-1039 1049-1054

Tpg techs 1212 DSC Data Stream Communications

‘everything has been replaced, tests show no issues with lines’

+ using ‘google run speed test’ which records results to M-Lab an open source project

- tpg speed test block by work firewall

Speed (down up) decimals removed for clarity,

1241 86 15

1249 80 15

1302 80 17

1330 62 14

1350 42 16

1411 81 18 on phone wifi

1411 88 17

1559 67 18

1600 75 16 on phone wifi

1429 50 12

1430 72 15 on phone wifi

1727 74 15

1728 82 17

2144 155  17

no outages so far,  need to monitor and see how it goes.

2156  72  11

2159  223  16

Sat

0540. 259. 17.   Phone

0707. 251.  15.  Phone

Sun

2104. 252.  17.  Phone

Mon. 21-2-2022

0709.    75.   19

0711. 106 19

0714.    92. 17

0748.    91.  19

0906  247  21

0943  232  23

1040  199  23

[Ahra_G]

Hi @garythomann13, I believe the issue is now raised and being monitored by our Engineering team. 

You may provide the information above directly to the assigned Engineer so he can also review it on their end. Further updates will be communicated via phone call or SMS. 

Thanks! 

Ahra_G

[garythomann13 · Accepted solution]

Yes agree this thread is closed.  No dropouts.  Faulty lines fixed all good.

Now on to the issue with throttling :}