Dropouts usually in the morning

[DK20191111]

Hi there

i have experiencing dropouts in the morning from the past few weeks

it happens everyday  at least 1 times, worst case 5 to 6 times from 8am to 12pm, the service usually be back within a minute or less then 5 mins

I am working at home and cant really take it, as I cant even join the meeting in time or disconnected during the meeting.

for the rest of the time, it is most likely fine

and I am using the ethernet cable connecting to the router directly, not using wifi. 

[Shane]

Hi @DK20191111 ,

Thanks for raising this to us, I would love to help see the status of the connection, to better understand the situation, drop me a private message with your account details (Username/Customer ID together with the address on file).

How do I private message (PM) in the community 

Regards,

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@DK20191111 wrote:

Hi there

i have experiencing dropouts in the morning from the past few weeks

it happens everyday  at least 1 times, worst case 5 to 6 times from 8am to 12pm, the service usually be back within a minute or less then 5 mins

I am working at home and cant really take it, as I cant even join the meeting in time or disconnected during the meeting.

for the rest of the time, it is most likely fine

and I am using the ethernet cable connecting to the router directly, not using wifi. 

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