Dsl disconnecting

Level 2
Dsl keeps going on and off, internet barely remains stable for couple of minutes before its off again.

Hi @helentraan


There are different types of dropouts that you may experience:


1. Network dropouts, this dropout is caused by a line fault on TPG or NBN's network. Affecting all device(s) LAN/Wireless connected to the modem/router this may require a real-time test and investigation by our Technicians and Engineers.


2. Wireless dropouts, this issue only affects the device(s) connected via Wi-Fi which can easily be fix by doing adjustment to the modem/router's settings.


3. Dropouts caused by ongoing outage in your area. 


In the event that you experience dropouts via Wireless/Wi-Fi connection, we recommend having a read on the following articles:


• Troubleshooting a Slow Internet Connection

• Easy Steps to Improve Wi-Fi Connection In Your Home

• Wireless Channel on your modem - what is it and why should I change it


I've ran a remote test on your service and have detected that your connection is up for more than a day now. 


Should you require further assistance, you may reach out to us again or you may check out our self-help options located here: http://tpg.com.au/support


To help manage your TPG services on the go, you may download our TPG Mobile App on this link: tpg.com.au/services/tpg-app