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Email delivery failure from specific domain

tonymitch
Level 2

I have sent a more detailed message to "postmaster@tpg.com.au", but have not had a response.

Over recent weeks I have been unable to receive emails to my @TPG.com.au account from the domain @stjohnsa.com.au

Until recently I received emails from this domain very regularly and am not aware of any changes to my settings that may have contributed to this issue.

I am still receivng emails from numerous other sources and have been able to receive emails from @stjohnsa.com.au to an alternative account (a gmail rather than a @TPG.com.au account).

Please help.....

1 REPLY 1
BasilDV
Moderator

Hi @tonymitch

 

Did you check if the user from @stjohnsa.com.au domain received a bounce back message? If yes, please shoot it via PM along with your TPG username and email address.

 

BasilDV