Email from TPG confirming NBN service active

[Deborah]

I have stuffed up and tried to connect my NBN before receiving notification of the service being active from TPG, can I somehow fix this problem??

[BasilDV]

Hi @Deborah,

Welcome to TPG Community!

We were able to locate your account using your community details.

We understand that you were able to contact our team and the case was escalated for further investigation as the result with the NBN test is failing.

A technician was requested to help us with the setup and investigation.

Further updates will be given by your case manager once available.

Kind regards,

BasilDV