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Email or phone to cancel internet

Level 1c
Hi Team,
I just need an email or contact number to cancel, as I plan to switch providers. I posted same request yesterday with no reply. Can you please assist.

Thanks,
Andrew
2 REPLIES 2
Highlighted
Level 3

@andrewdavidlee wrote:
Hi Team,
I just need an email or contact number to cancel, as I plan to switch providers. I posted same request yesterday with no reply. Can you please assist.

Thanks,
Andrew

Hi Andrew.

I wouldn't expect much enthusiasm from TPG about cancelling your account. I had a moderator (who shall not be named as he knows who he is) continually trying to delete my posts on here earlier today, when I offered constructive criticism about the way TPG handles situations like this. Long story short, their cancellation process is deliberately made more difficult than it should be - for reasons that I can only attribute to a poor last ditch attempt at customer retention. I can't imagine anyone being talked into staying because of it though.

Moderator

Hi @andrewdavidlee,

 

Please see my response to your initial post located here. I am currently waiting for your response and I will have one of our Account Specialists call you to discuss details for your request.

Please see my response here: cancel nbn

 

Regards,