TPG Community

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Email outage

Level 2

I cannot log into the TPG Post Office or directly to email. The resotoration time seems to be shifting to the right a lot. Next restoration time is 1700 hrs...but I'm sure it will shift! I assume we will get credit for service not provided??

2 REPLIES 2
Level 3

the email been out since thuesday morning, like to know what going on there , maybe not  reall techs available

Highlighted
Moderator

Hi @jetpilot  and @wombatcres 

 

Our sincerest apologies for the inconvenience.

 

The outage was caused by a failure affecting the storage system, through which the email systems operate. The failure has meant that customers have had difficulties using the email systems during the period of outage. Our network Engineers are actively working to resolve the issue at the earliest.

 

We've posted an update here in the community. You may refer to [Update] TPG Email Outage.

 

Further updates will be posted on our service status page and here in the community.

 

Thank you for your patience.

BasilDV