TPG Community

Ask, answer and talk about our products


Level 3

Thursday 29 August 2019 at 8.23am - I cannot download email nor can I access the TPG Post Office. Please update.


Hi @hatho, the reason why you're experiencing this is due to an unplanned email outage and this is posted on our Service Status Page.


To view more updates, you may visit this link:


Service Status


We apologise for the inconvenience.

Level 3

Is there some insight into when email will be up and running again? It might help if someone explained what’s gone wrong.

Level 3

These outages are becoming more frequent and for longer periods-- this one currently forecast to be 2 days and 30 minutes-- but the resumption time has been drifting out for most of the two days.

This performance is most unsatisfactory and a sure way to loose your email customers-- you need to do much better.



Hi @hatho and @Jim1, our network engineers are still working on this matter and you may view further updates on our Service Status Page:


You can also check this link:


We sincerely apologise for the inconvenience.