TPG Community

Get online support

Emails from private domain are blocked by TPG

aceracer
Level 3

Hi,

 

I am testing a new email address (nassibian.au), and TPG is blocking it. The email is received by other email accounts, such as Gmail, without issues. The bounced message and headers is below. Any help would be appreciated.

 

This message was created automatically by mail delivery software.

 

This is the mail system at host out1.mxs.au.

 

I'm sorry to have to inform you that your message could not be delivered to one or more recipients. It's attached below.

 

<xxxxxx@tpg.com.au> failed: host asav.tpg.com.au (27.32.32.10) said:

 554 Your access to this mail system has been rejected due to poor reputation  of a domain used in message transfer (in reply to MAIL command)

 

Message headers:

 

Received: from fe.s2.ax.email (fe.s2.ax.email [110.232.143.210])
by out1.mxs.au (Halon) with ESMTPS
id 78173f28-2988-11ee-b152-00163c39b365;
Mon, 24 Jul 2023 04:41:00 +1000 (AEST)
Received: from be3.s2.ax.email (10.40.10.213) by fe.s2.ax.email (Axigen)
with (TLS_AES_256_GCM_SHA384 encrypted) ESMTPSA id 1D1DB3;
Mon, 24 Jul 2023 04:41:00 +1000
DKIM-Signature: v=1; a=rsa-sha256; d=nassibian.au; s=axigen; c=relaxed/relaxed;
q=dns/txt; h=from:date:to:cc:message-id:subject;
bh=XdeS+wnbkp/WKZKnbS9rHVluzxZFNLz2dYRuSd4VfqM=;
b=KsXYmhHlmUtWEg+WUw+jw2F1edNgg+UL/UPTX/O0fbuzEuxt7kykqsrktKfFvBKKdqHpkVysr1348TsqzjMeucohJtaOKAz3jnLWacYC68AfwpkJlNPB99BA8QJPUbI5mTfhYs9RPldxzc1ic1OvXYUG8WwJPbMGjqQSK5079YoM4ijucyqZnFBc4sUnHnpNqJgKIL9RXq9HiiOzlGAFOXSFMau0aopA/49Gt/fU2JE2taPPlXIERENCsDZ9vo0fKOtp+z7SKuUTPetyV7/VHfgYDAZlg0FOJgU/W39HJfunu/18/y8Z11PeVbzZmlK3biSWxTujOBs654jV6V3/2Q==;
Received: from fe.s1.ax.email (10.40.10.205) by be3.s2.ax.email (Axigen)
with (TLS_AES_256_GCM_SHA384 encrypted) ESMTPSA id 20FC4E;
Mon, 24 Jul 2023 04:41:00 +1000
Received: from [192.168.1.110] (10.40.10.201) by fe.s1.ax.email (Axigen)
with ESMTPA id 1B7209; Mon, 24 Jul 2023 04:41:00 +1000
In-Reply-To: <924f9c14-58e1-4866-bee3-43b9d2feece2@tpg.com.au>
References: <924f9c14-58e1-4866-bee3-43b9d2feece2@tpg.com.au>
X-Referenced-Uid: 24
Thread-Topic: Test
User-Agent: Android
X-Is-Generated-Message-Id: true
MIME-Version: 1.0
Content-Type: multipart/alternative;
boundary="----HADK6IPCJGNUBGF62YANZ1FV450EHP"
Content-Transfer-Encoding: 7bit
Subject: Re: Test
From: Steven Nassibian <x>
Date: Mon, 24 Jul 2023 04:41:01 +1000
To: Steven Nassibian <X>
Message-ID: <d4851f7a-8804-4ff6-a09b-2a42e69c3ceb@nassibian.au>
DomainKey-Status: no signature
DKIM-Status: good
Received-SPF:
X-AXIGEN-DK-Result: No records
X-AXIGEN-DKIM-Result: Ok

 

3 REPLIES 3
BasilDV
Moderator

Hi @aceracer 

 

We've edited your post as it contains some email addresses.

 

Please avoid posting any account or personal information on a public thread as it may compromise your security.

 

Kindly send us a private message with your account details for further checking.

 

BasilDV

aceracer
Level 3

I didn't think about that, thank you for fixing my error.

 

aceracer
Level 3

PM sent.