Hi @Marky2750 ,
Thanks for raising this to us.
We'd like to confirm what troubleshooting has been done so far?
Have you tested sending emails while the email address is log-in on our Post Office?
To better understand the situation, please send me your account details (Username/Customer ID together with the address on file).
Also include the e-mail address that you're having problem with.
For reference:
How do I private message (PM) in the community
Regards,
@Marky2750 wrote:
Hi,
I'm not receiving emails from one of my wife's accounts
* hotmail address (can receive emails from other hotmail addresses)
* the email address that I can't receive can send emails that are received to other emails
* I had previously been able to receive emails from said address
* she can get emails from me to her address
as far as I'm aware it's only effecting that one address, could I get some guidance
regards,
mark
