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Emails not being received by one sender

Highlighted
Level 1

Hi,

 

I'm not receiving emails from one of my wife's accounts

 

* hotmail address (can receive emails from other hotmail addresses)

* the email address that I can't receive can send emails that are received to other emails

* I had previously been able to receive emails from said address 

* she can get emails from me to her address 

 

as far as I'm aware it's only effecting that one address, could I get some guidance 

 

regards,

 

mark

1 REPLY 1
Highlighted
Moderator

Hi @Marky2750 ,

 

Thanks for raising this to us.

 

We'd like to confirm what troubleshooting has been done so far? 

 

Have you tested sending emails while the email address is log-in on our Post Office?

 

To better understand the situation, please send me your account details (Username/Customer ID together with the address on file).

 

Also include the e-mail address that you're having problem with.

 

For reference:

 

How do I private message (PM) in the community 

 

Regards,

 


@Marky2750 wrote:

Hi,

 

I'm not receiving emails from one of my wife's accounts

 

* hotmail address (can receive emails from other hotmail addresses)

* the email address that I can't receive can send emails that are received to other emails

* I had previously been able to receive emails from said address 

* she can get emails from me to her address 

 

as far as I'm aware it's only effecting that one address, could I get some guidance 

 

regards,

 

mark